Question 1

How much do you charge for diagnostics?

Accepted Answer

Diagnostic and inspection time is billed at $155 per hour. This covers the time our ASE-certified technicians spend identifying the root cause of your vehicle's issue using the Three C's process — Concern, Cause, and Correction.

Question 2

Do you offer a warranty on your work?

Accepted Answer

Yes. Most repairs performed at Goldrive Maui LLC are covered under our shop warranty for up to two years. This includes protection against faulty or defective parts and misdiagnosis. We stand behind our work.

Question 3

Can I bring my own parts?

Accepted Answer

You are welcome to supply your own parts, but please be aware that customer-supplied parts are not covered under our shop warranty. If a supplied part fails or causes a problem, we cannot warranty the repair. We recommend letting us source parts so your repair is fully protected.

Question 4

Can I tow my vehicle in without an appointment?

Accepted Answer

Tow-ins are allowed, but please understand that we prioritize customers who have scheduled appointments. Unscheduled tow-ins may not be seen for up to two weeks. If you tow in after hours, please fill out the Work Authorization Form located out front and drop your key in our drop box next to the front door.

Question 5

Can I drop off my car after hours?

Accepted Answer

Yes, after-hours drop-offs are welcome. Simply drop your keys in our drop box located at the front of the shop, and let us know in advance that you'll be doing so — give us a call or send a message so we're expecting your vehicle.

Question 6

Can I pick up my car after hours?

Accepted Answer

After-hours pickups can be arranged. You'll need to coordinate with the shop in advance and complete payment before pickup. Once payment is confirmed, your keys will be placed in a secure lockbox for you to retrieve at your convenience.

Question 7

What do new customers need to do?

Accepted Answer

All new customers are required to fill out a Work Authorization Form when dropping off their vehicle. This form authorizes us to inspect and perform the agreed-upon repairs. Forms are available at the front of the shop.

Question 8

Can I leave my car at the shop while waiting for parts?

Accepted Answer

Yes. If your parts need to be shipped in, we can store your vehicle at our lot while we wait. Customers may store their vehicle at no charge for up to three days. After three days, a storage fee will apply.

Question 9

What payment methods do you accept?

Accepted Answer

We accept cash, check, debit cards, and all major credit cards including Visa, Mastercard, American Express, and Discover.

Question 10

Where do you source your parts?

Accepted Answer

We source parts from trusted suppliers to get you the best quality at the most affordable price. If parts are available on-island, they can sometimes arrive the same day. Otherwise, we'll keep you informed on estimated arrival times.

Frequently Asked Questions

How Our Repair Process Works

Schedule an Appointment

Diagnosis & Inspection

Written Estimate

Your Approval

Parts & Scheduling

Repair & Test Drive

Common Questions

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